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Unbelievably, bug tracking online systems, also known as web-based issue tracking systems have been ever changing since the original bug tracking system, Bugzilla in 1998. The history of bug tracking systems, with slight advancements in various fields of each one is as follows: Bugzilla in 1998, Mantis Bug Tracker in 2000, Java introduced JIRA in 2003, in 2006 there were two comparable products known as Trac and Redmine, and Pivotal Tracker in 2008. They all have their differences but one of the biggest similarities includes the bug report. The bug report can be split into two categories and is generally the same for all bug tracking software: the information from the person that located the bug and the information from the manager or programmer who tested the bug. This article will describe what kind of report a business might receive if it uses bug tracking online.

Information from the Bug reporter is not a description about a news anchor that goes around finding information on insects, though the information that is covered in this section might use the same method as a news reporter. This information comes from the person that finds the issue and generally asks four big questions: What, When, Who, and How, the same questions a news reporter might ask.
What: This obviously includes the general description of the issue and its program behavior. Also included in this section would be the severity of the issue. It depends on the bug tracking online software how the severity is documented. Some systems might use numbers ranging from one to five, five being something very severe that impacts the whole network and one being something that was already recorded and therefore easy to look up and fix again. Or the systems could use words such as high importance or low importance or critical, and so on.When: This is obviously the time and date on which the bug was found. This is important because then companies can track how long it took to fix the problem.Who: The identity of the person who found the bug is crucial so that companies know whom to turn to if there are issues when fixing it or if something similar happens again.How: A detailed description of how the bug can be reproduced is important to prevent it from happening again.

The list of things in the report from the testing manager is much smaller and includes the severity of the issue (similar to above's What description), the status (which ultimately depends on the bug tracking online software - it could be a number of words including approved, unapproved, assigned and so forth or it could be something as simple as an open/closed workflow), and the programmers that are fixing the bug.

As mentioned above there are a number of different types of bug tracking online software and each of them have different alterations of this report but the general information should be the same. Now companies that are unsure about what kind of report they'll get when using bug tracking online software, will have a better understanding as to what they are getting into.

Businesses that are interested in using bug tracking online, but that have questions about what kind of bug tracking report they will receive will have a better understanding of what to expect after reading this article.

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