Free software downloads and software review

1. Google Drive

Like many other cloud storage options, Google Drive enables you to back up and sync all of your documentation for remote access on any device. Within Google Drive you also have the option to create Documents, Presentations, Spreadsheets and Forms alongside a host of other formats through integrated apps.

These documents continually "auto-save" to a secure online storage facility as you type, ensuring that you do not lose work. You also have the ability to share documents or entire collections with your colleagues or users outside of your business, and can simultaneously modify the same document. Quick sharing to email or a number of formats (i.e. PDF) can significantly reduce the time spent organising your correspondence, and a full "history of revisions" is available for each item.

2. Zendesk

Whilst customer contact enquiries can be managed through traditional avenues, many customers may be hesitant to pick up the phone, and emails can be easily overlooked at high volumes. Exploring the use of helpdesk software such as Zendesk could help streamline the process through which you provide support.

Customers have the option to log a "support ticket" through a variety of avenues such email, Twitter, Facebook, directly through your site or app or through instant-messaging "Chat". Once logged, administrators have the ability to organise, prioritise, delegate and resolve issues with a full history. Automated responses can be generated, and both customer and agent have full visibility on the progress of an issue.

Additionally, you have the option to offer your customers self-service through the development of a "knowledge base" containing FAQ's or support topics. Features like instant search and topic suggestions can quickly surface relevant articles and deflect ticket submissions.

3. Join Me

Join Me allows free, instant screen sharing amongst up to 250 viewers, and could be used to review documents with colleagues, train staff or demonstrate your products and services. When you wish to share your screen, a code is generated that viewers simply input into their web-browser without having to register for an account. You also have the option to give your viewers remote control of your screen.

4. Skype

Whilst you may be familiar with free internet and video calling from Skype for personal use, you may wish to consider utilising it for your business. By creating accounts for your colleagues, you can call and instant message, sending files and attachments. Skype also enables you to top up your account with credit to make calls to mobiles and landlines. Upgrading to a Skype Premium account grants you the ability to make group calls with video support.

An addition to internal use, you may wish to investigate the creation of a specific Skype account for your business. Customers then have the option to add you as a contact and see when you are available to chat. As calls between Skype accounts are free, customers may be less hesitant to contact you as no cost will be incurred.

5. Jing

Jing is is a free download from Techsmith which allows you to create images and videos of your computer screen, allowing you to save and share them instantly. Once you have captured the area of your screen, you have the option to annotate before saving to your local PC or sharing via a generated URL. Up to 5 minutes of video can also be recorded and shared with colleagues.

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The time attendance software is crucial for maintaining an up to date and accurate payroll system. The employee attendance can be broken down using analytics. This point out the loopholes and help find avenues for improving the company's working. All in all this is an extremely efficient system in which is ideal for transforming the work environment and increasing productivity. Errors in maintaining payroll can be negated and bring down the inflationary costs which are associated with discrepancies of the manual calculations.

Purchase and installation

Purchasing the time attendance software from reliable and established vendors is of utmost importance. This ensures the high quality and efficiency of the system. Once the purchase is done and over with, the next step is the installation of the software on the employee computers. Mostly the installation service is provided by the vendors themselves. If you are yourself dealing with the installation it is necessary to read the instructions carefully and thoroughly. This will avoid unwarranted mistakes which can undermine the working of the procedure.

Time period of tracking

The performance of the employees can be tracked for about a month in order to understand how dedicated these people are towards their job and also their attendance. This will surely give good insight into the cumulative productivity. Errant staff members can be reprimanded and those who are punctual and hard-working can be rewarded. This will help transform the work environment and make the whole system much more efficient and result oriented. There is going to be a psychological pressure on the employees. This is because they will know that, 'the big boss is watching.'

The selection of team leaders

Team leaders can be chosen from various departments after creating workgroups. Each team leader would be responsible for the members of their team. This will provide a direct administration to track the work progress, making the system full proof. Instead of keeping tabs on the total workforce, it is always better to relegate the responsibility on several units. These team leaders can take the responsibility of tracking productivity for their individual teams.

Finding reasons for lapse in concentration

In order to minimize the time wastage, it is necessary to understand why the employees behave as they do. What is the reason for their distraction and what are the necessary measures which can be taken in order to stop this once and for all. Technology has both positive and negative sides. On one hand it makes our lives easier and makes the system organized and efficient. However there are downsides too. Internet can act as a deterrent in 100% commitment. It is necessary to curb the tendency of the workforce to chat and browse the net during peak work hours. It is the responsibility of the team leaders to see to that.

What is the reasons for lapse of concentration are pinpointed it will not be difficult to find solutions and increase productivity in all departments. Gauging the performance through the time and attendance system can surely provide some startling results.

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